How will my order be shipped?

You can find a copy of our shipping process  & information here.

Where are you located?

We’re in Ontario, Canada.

How can I contact you?

If you have any questions or queries, just drop us an email at

chateauboutique.team@gmail.com

Do you ship internationally?

Yes! We ship everywhere in the world. Just be sure to check that the items you’re ordering will clear customs in your country.

How long will my order take to arrive?

Shipping takes from 1-6 weeks, depending on where you live.

Can I pay cash upon delivery? / Can I cc you the money personally because I do not have a credit card?

Unfortunately, our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated.

Which forms of payment can I use?

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner's Club International), by debit card (VISA, Carte Bleue, Carte Bancaire) and by PayPal.

What do I do if I receive a defective product?

If there’s some sort of manufacturing defect, let us know within 14 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement.

How can I be featured on your gallery page?

Send us pictures of you enjoying your items, or tag us on social media for the chance to be featured in our gallery.

Can I cancel my order?

You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items for store credit.